Delete your Houselight account

How to request deletion

1. Fill in the form below with the email address on your account. Or email privacy@houselight.app from that address, with the subject "Account deletion request".
2. We confirm the request with you (and let your employer know) to make sure it really is you.
3. We delete your account and personal data within 30 days and email you when it is done.

Request deletion

No longer have access to that email address? Ask your venue manager to remove your account, or email us and we will verify you another way.

What we delete

• Your sign-in account, profile, phone number and profile picture.
• Your onboarding details (identity, tax, superannuation, bank and emergency-contact information).
• Push notification tokens for your devices.
• Your direct messages, voice notes and the files you uploaded.

What we keep

• Messages you posted in shared venue channels stay visible to your team, with your name removed.
• Employment records your employer must keep under Australian law (such as timesheets and pay records), held by your employer for the required period.
• Encrypted backups, which roll off within 30 days of deletion.